Return & Refund Policy

Customer satisfaction is important to us. However, due to hygiene and safety reasons, certain conditions apply to returns and refunds.

Returns

For hygiene reasons, eyelashes cannot be returned once they have been opened or used.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and order details. We will review the issue and provide a suitable solution.

Refunds

Approved refunds will be processed to the original payment method. Refund processing times depend on your payment provider and may take several business days.

Non-Refundable Items

Opened or used products and shipping charges are non-refundable unless the issue occurred due to an error on our part.